Improve your business one phone call at a time. Choosing to utilize a live phone answering service can be a difficult decision. You may think that a professional voicemail message will do the job just fine, or that finding a receptionist is the only other option. In reality, messaging systems are impersonal and hiring a new receptionist is expensive and often unnecessary. A live phone answering service will help you appear professional to customers and make sure that they know their message has been heard and you value their time.